How your order gets to you, what it costs, and how long it takes. In plain language.
The short version. Order online, we ship it free from our Troy warehouse. Or pick it up local and skip the wait.
1. Free shipping. Shipping is included in the price on everything you can order online. No surprise freight charge at checkout.
2. How fast. Most orders leave our warehouse within 1 to 2 business days. Small items arrive in about 3 to 5 business days, machines about 3 to 8, depending where you are.
3. Local pickup is free and fastest. Near Troy? Choose pickup at checkout and grab it the same or next business day. No shipping, no waiting.
We are rolling out online ordering in stages, starting with the items that ship easily and reliably. Right now that means parts and accessories, carpet extractors, the S480 sweeper, and our smaller walk-behind scrubbers. Larger walk-behinds, ride-on scrubbers, and ride-on sweepers stay pickup or local delivery for now, because a machine that size ships best when we handle it directly. If you want one of those, call us and we will sort out delivery.
Nothing extra. Shipping is free on every item you can buy online, to the lower 48 states. The price you see is the price you pay. No shipping added at checkout, no surprise at the end.
We currently ship within the continental United States. For Alaska, Hawaii, or anywhere outside the lower 48, contact us for a quote before you order.
Two parts add up to your delivery date: the time we take to pack and hand it to the carrier, and the time the carrier takes to drive it to you.
Business days are Monday through Friday, not counting holidays. We will email you tracking as soon as your order ships.
Small items come in a box on a regular delivery truck. Machines are heavy and ship on a pallet by freight, which works a little differently, and we want you to know what to expect so delivery day goes smoothly.
If you are near Troy, MI, choose local pickup at checkout. It is free, it is usually ready the same or next business day, and you skip transit entirely. We will email you when it is ready and set a time. Pickup is at our Troy location during business hours.
Pickup is also the honest way to buy a machine. Come see it, tell us your floor and your square footage, and let us make sure it is the right one before it ever leaves the building. That conversation is free and it is why we exist.
Freight happens. If a shipped item arrives damaged, do not throw away the packaging and call us right away at (248) 845-4174. Take photos of the box and the damage if you can. We handle shipping damage as a freight claim, at no cost to you, and we will repair, replace, or refund it. Report shipping damage within 5 days of delivery so we can file the claim in time. Full detail is on the returns page.
Returns, including who pays return shipping and how refunds work on shipped orders, are covered on the returns and refunds page. The short version: if we got it wrong, shipping both ways is on us. If you changed your mind, the item comes back unused and the original free shipping is not refundable.